We aim to pay the right amount of benefit to or in respect of the correct individual at the appropriate time.
It's a simple thing to say but requires knowledge, understanding and experience to achieve. Our administration team has an abundance of each.
We recognise that members are, by and large, not pension experts. We try to use plain English to ensure any member will understand what they are going to get and when.
We use award-winning pensions administration software to make us fast and efficient, but are careful to balance this with 'the human element'.
We are proactive by undertaking known tasks in advance of their due dates.
We calculate and settle benefits in a timely manner.
We say what we are going to do and then do it.